Privacy policy

General

Pierre Degand SA, 415 Avenue Louise, 1050 Ixelles, Belgium ("we", “us” or "our") is committed to protecting your personal data in accordance with this privacy notice ("Privacy Notice"), applicable to the registration for and the use of our website, which is offered in our capacity as data controller.

More information on the use of cookies and similar technologies used on the website can be found in our cookies policy. Please read these documents together with this Privacy Notice.

We process your personal data in a careful and secure way in accordance with the applicable regulations, including the General Data Protection Regulation of 27 April 2016 ("GDPR") and the Act of 16 May 2018 containing rules for the implementation of the GDPR (“Implementation Act for the General Data Protection Regulation”).

Data controller

The data controller is: Pierre Degand SA

Registered office: 415 Avenue Louise, 1050 Bruxelles, Belgium

Enterprise number: 0457 744 483

Personal data, purposes and legal basis

Personal data

If you use our website, we collect the following personal data about you: Name

First name
Address
Postal code
Email address
Telephone

IP address
Operating system
Pages visited and queries
Time and day of connection

We collect personal data both when registering for and during the use of our website, with or without the use of cookies and similar technologies (about which you can find more information in our Cookie Policy [Insert hyperlink). If applicable, personal data are also collected in our shops.

The personal data that we collect from you depend on the applicable purposes as described below.

Purposes and legal basis

Such personal data may be used for the purposes described below. For each purpose, the legal basis on which we rely to process personal data is stated.

Purposes	Legal basis
Fulfilling and tracking your order When placing an order on our website, Pierre Degand processes your personal data insofar as it is necessary to fulfil and track your order.	The processing for this purpose is necessary for the performance of the contract between Pierre Degand and the data subject (i.e. the Conditions of sale).
Creating, using and managing accounts When creating or using an account with which you gain access to our website, Pierre Degand processes your personal data insofar as it is necessary to do so in order to create your account, i.e. an agreement to (potentially) purchase the services offered.	The processing for this purpose is necessary for the performance of the contract between Pierre Degand and the data subject (i.e. the Conditions of sale).
Providing newsletters and promotional offers, if you sign up for such communication	Pierre Degand only processes your personal data for this purpose if you have given consent to do so.
Answering and processing questions, communications or requests If you contact us for help and/or support in using our website (e.g. regarding the functioning of our website or technical problems with our website), personal data can also be processed.	This processing activity is necessary for the purposes of the legitimate interests of Pierre Degand to respond to questions or requests and to improve and promote our services in that way.
Managing and improving services and IT systems (including through the creation of statistics) Personal data may also be processed for the purposes of managing and improving our website, adding new features and optimising your user experience.	This processing activity is necessary for the purposes of the legitimate interests of Pierre Degand to manage and improve its services and IT systems.
Combatting fraud and crime and defending ourselves in court Your personal data may also be used for the prevention or detection of fraud in order to ensure the proper functioning of our website in accordance with our legitimate interest in doing so and to defend ourselves in court if necessary.	These processing operations are necessary for a legal obligation incumbent on Pierre Degand or for Pierre Degand's legitimate interest in combatting fraud, crime and infringements or in defending itself in court.

Your rights as a data subject

As a data subject, you have the following rights:

Right to access: You have a right of access to the personal data that Pierre Degand processes about you, as well as the right to obtain a copy of this personal data (subject to certain exceptions).
Right to rectification and erasure (‘right to be forgotten’): You have the possibility of having your data rectified or erased by Pierre Degand free of charge at any time, provided the legal conditions for this are met. Excluded from deletion are data Pierre Degand still needs to process in order to carry out ongoing orders or which Pierre Degand is legally obliged to keep on file.
Right to restriction of processing: if the applicable legal conditions are satisfied, you may require Pierre Degand to restrict the processing of your personal data.
Right to data portability: Under certain conditions, you have the right to portability of the personal data you provide.
Right to object: You may object to processing for advertising purposes or processing for which our legitimate interests are the legal basis. You may do so even without grounds for the processing of personal data for direct marketing purposes.
Right to object: You may object to processing for advertising purposes or processing for which our legitimate interests are the legal basis. You may do so even without grounds for the processing of personal data for direct marketing purposes.
Right of withdrawal of your consent: If Pierre Degand processes your personal data on the basis of your consent, you have the right to withdraw that consent at any time. However, this revocation will not affect the lawfulness of the processing of your personal data for the period prior to the time of this revocation and for processing activities based on another legal ground.
Complaint to the supervisory authority: You have the right at any time to contact the supervisory authority of your usual place of residence, your place of work or, if you believe that a breach of the GDPR has occurred, the place of the breach, and to lodge a complaint if appropriate. The Belgian Data Protection Authority can be contacted by mail: Drukpersstraat 35, 1000 Brussel and by e-mail: contact@apd-gba.be.

To exercise these rights, you can contact us:

By mail: Pierre Degand S.A., Avenue Louise 415, 1050 Brussels, Belgium
By email: info@maisondegand.com

Such e-mail should be accompanied by your full contact details and a means of verifying your identity (e.g. a copy of the front of your ID card or driving licence). However, we may reject requests that we consider excessive.

When we obtain personal data directly from you, you are generally free to decide whether or not to provide Pierre Degand with the personal data, except in the event of a legal obligation. If you do not wish to provide your personal data, it is possible that you will not be able to use the products or services Pierre Degand offers, that your questions cannot be answered and/or that you will not be able to conclude an agreement with Pierre Degand.

Security

The personal data we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal data, we use the following measures:

SSL (Secure Sockets Layer) Protocol
Access Management – Authorized Person
Access management – the person’s concerned
Network monitoring software
Computer backup
Username/password
Firewalls

Retention of your personal data

Your personal data will be kept as long as necessary to fulfil the purpose for which they were collected, taking into account the applicable statutory retention and/or limitation periods under Belgian law.

Changes

Pierre Degand reserves the right to amend the Privacy Notice at any time in order to, among other things, adapt it to changes in the service or to statutory and/or regulatory requirements. Amendments to this Privacy Notice take effect at the time of publication. We recommend that you always consult the most recent version. This Privacy Notice was last amended and revised on [date to be completed].

Contact details Pierre Degand S.A.

You can always contact Pierre Degand S.A. for questions about the processing of your personal data or for exercising your rights as a data subject.

You can reach Pierre Degand by e-mail to info@maisondegand.com or by sending a letter to: Pierre Degand S.A., Avenue Louise 415, 1050 Brussels , Belgium.